Here for you
We guarantee you support of the highest quality. Because we want you to be well supported at all times. Our highly trained team is available at any time – by phone, e-mail and fax. You choose the appropriate Customer Care level, exactly as you need it.
Information
Facebook
Newsletter
Website
Education
User Trainings
Webinars
Workshops
Support
Multi-Level Support
Online Help
Release Notes
Improvement
Ideas Laboratory
Requests
Release Management
Your advantages of our TAC Support
At any time
Our highly qualified support staff is always available to answer your questions by phone, email or Skype. If required, around the clock, 365 days a year.
We get along
The TAC support team provides you with rapid assistance in the customer service languages German and English. If other languages are required, we can also support you at any time thanks to our international partner network.
Expertise to read
Release Notes and our extensive online help also provide all important information on new functions as well as helpful screenshots of software usage.
You live and learn
Trainings, webinars and workshops provide you with technical know-how and practical skills at regular intervals.
Customer Care Service
Premium Support
Customer Support
Monday – Sunday
00:00 – 24:00
TAC Software Upgrades
Monday – Thursday
06:00 – 22:00
Online Help
Shortened reaction time
Server relocation
1x per calendar year
Webinars on TAC Software
1x per quarter
Superior Support
Customer Support
Monday – Sunday
00:00 – 24:00
TAC Software Upgrades
Monday – Thursday
00:00 – 24:00
Online Help
Shortened reaction time
Server relocation
1x per calendar year
Webinars on TAC Software
1x per quarter
Free choice of remote administration
Standard – Teamviewer
1 day on-site visit
1x per calendar year
Adaption of guest reports
1x per calendar year